I thought it was a joke or a nightmare. I'm a loyal customer of another salon which unfortunately wasn't available today at 11:30, so I had the brilliant idea of booking Tetuan. I arrived at 11:25, notified one of the workers of my booking via Treatwell, and she replied that she wasn't aware of the reservation. It's ok, it can happen - I told myself - they must not be that handy with the system. I was asked to sit and wait a bit, so I did. At 12:20 I expressed my frustration and wish to leave the place because I had an appointment afterwards. The lady persuaded me to stay because she was about to finish with another customer. I was then brought into a creepy and dirty basement. I was already freaking out but quickly removed my pants and waited for the worker to start. She took the wax dispenser, left the room, and came back after a while showing that dispenser - which hadn't probably been cleaned in the last century - and apologizing that the treatment couldn't take place because of it. So in a nutshell I waited for an hour, was brought in the most unhygienic place in the world. And didn't have my treatment. I was so angry that I left the salon almost naked! Please please please REMOVE THIS SALON FROM YOUR WEBSITE!