I strayed from Down Under Hair, and I paid the price with a bewilderingly atrocious hair cut at another salon. It was a huge mistake. After growing it out for five months, I went to Down Under Hair and asked for help. Marc not only immediately saw what (terrible things) had been done to my hair, but was able to give me my options for fixing it. When he finished, I was amazed at how much better it looked (even though we still have at least one more period of growing out + trimming to really fix the problems that were created). I don't know how on earth he does it, but Marc is magic.