BRUSH Reviews
Van Hilligaertstraat 27H, 1072JX Amsterdam
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1356 reviews
Super bedankt
Styled by Cheyenne•Balayage
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The hairdresser was fun to talk to, extremely fast and basically saved my ruined hair.
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Great staff, very professional and helpful
Styled by Bryan•Hair Consulting
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Warm welcome by everyone, professional advice, great experience!
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Hair-wise, this was a great experience, the result was absolutely gorgeous and I am very happy with how it turned out.
However, I was less satisfied with the overall service. First, I had been told that my appointment would be with Brian, but in reality it alternated between him and another colleague. This is not necessarily an issue in itself, but it would be helpful to inform clients in advance if more than one person will be involved. Some people may have sensory sensitivities (or similar concerns) and need time to feel comfortable being attended to by a single person, so being passed from one stylist to another may not feel neutral.
The main issue, however, was the timing. It seemed that more clients were booked than could be handled efficiently, resulting in long waiting periods between each step. I could clearly see multiple clients, including myself, being parked in between steps, which led to significant downtime. If the salon is currently understaffed, it is up to the saloon to make sure the client doesn't pay the price, accepting fewer bookings.
In total, I spent about six hours in the salon and had to cancel other commitments. Had the process been more continuous, this could likely have been reduced to five hours or less. Considering the cost (around 1100) it is a significant, luxury investment, and one expects a service experience that reflects that. At that price point, I would expect a more dedicated, streamlined service, ideally with one stylist handling most of the appointment.
Overall, while the final result was excellent, the service delivery did not meet the expectations associated with the price.
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