BRUSH Reviews
Van Hilligaertstraat 27H, 1072JX Amsterdam
Check availability and book onlineReviews are written by customers after their visit.
1321 reviews
Hair-wise, this was a great experience, the result was absolutely gorgeous and I am very happy with how it turned out.
However, I was less satisfied with the overall service. First, I had been told that my appointment would be with Brian, but in reality it alternated between him and another colleague. This is not necessarily an issue in itself, but it would be helpful to inform clients in advance if more than one person will be involved. Some people may have sensory sensitivities (or similar concerns) and need time to feel comfortable being attended to by a single person, so being passed from one stylist to another may not feel neutral.
The main issue, however, was the timing. It seemed that more clients were booked than could be handled efficiently, resulting in long waiting periods between each step. I could clearly see multiple clients, including myself, being parked in between steps, which led to significant downtime. If the salon is currently understaffed, it is up to the saloon to make sure the client doesn't pay the price, accepting fewer bookings.
In total, I spent about six hours in the salon and had to cancel other commitments. Had the process been more continuous, this could likely have been reduced to five hours or less. Considering the cost (around 1100) it is a significant, luxury investment, and one expects a service experience that reflects that. At that price point, I would expect a more dedicated, streamlined service, ideally with one stylist handling most of the appointment.
Overall, while the final result was excellent, the service delivery did not meet the expectations associated with the price.
Verified review
Afgelopen zaterdag ben ik bij Brush geweest om mijn haar te laten verven en ik ben zó tevreden met het resultaat! 😍 Er werd echt goed geluisterd naar wat ik wilde en het is uiteindelijk nog mooier geworden dan ik had verwacht. De service was super vriendelijk en professioneel, ik voelde me meteen op m’n gemak. Echt een aanrader als je op zoek bent naar een kapper die de tijd voor je neemt en topkwaliteit levert. Ik kom hier zeker terug! ✨
Styled by Cheyenne•Balayage
Verified review
Justin heeft mij fijn geholpen met een repair treatment. En mijn haar weer in evenwicht gebracht met donkere highlights, he gets it. Erg blij mee!
Verified review
I went to BRUSH today and unfortunately had a really disappointing experience.
I had booked my appointment more than a week in advance for 17:00, and on the day I received a call asking if I could move it to 18:00, which was initially fine. However, after arriving, I still waited around another hour, to the point where I eventually had to leave without even getting the haircut I had booked.
I completely understand that delays can happen, but having an appointment effectively delayed by almost two hours, especially at the prices charged, was honestly frustrating. During the wait, there was also no communication regarding timing, nor even basic hospitality such as offering water or coffee while waiting.
What also disappointed me was that when I explained I could not stay any longer, I felt that good customer service would perhaps have been to offer to reschedule the appointment with some kind of gesture, such as a discount or similar, considering the situation. Instead, the response was simply “I’m so sorry, hope to see you in the future,” which honestly did not leave me feeling valued as a customer, especially after a first experience like this.
I was genuinely looking forward to the experience, which is why this was disappointing.
Verified review
The staff was friendly and the color result looked great. I'm happy with how my hair turned out.
That said, two things caught me off guard. My appointment started about 35 minutes late. Also, an additional €40 charge for hair length was only mentioned at the end of the session. It would have been helpful to know this upfront when booking, so there are no surprises at checkout.
Styled by Justin•
Hair colouringShow all…
Verified review
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