I came to color my roots, it’s already my fourth time here, and normally I’m very happy. This time, however, I ended up being there for 2.5 hours (when it usually takes no more than an hour). After washing out the color, the hairdresser asked if I wanted her to use a mask “so the hair would be smoother.” She didn’t mention it was a special treatment or that it would cost extra, so I simply said yes, why not.
When I went to pay, I was surprised to see a €30 charge for the mask. I explained that I hadn’t been informed it was an additional treatment, and they agreed to reduce it to €15. Still, I find this frustrating - I only booked to color my roots, and throughout the appointment I had to repeatedly refuse extra treatments (toner, blow dry, etc.).
I don’t like feeling pressured into add-ons when I’ve clearly booked something specific, and I especially don’t appreciate being charged for a treatment I wasn’t told had an extra cost. I don’t think I’ll come again to color my hair here.
Noa•5 maanden geleden
Great blow dry by Dylan and lovely salon, will be back!
Styling door Dylan•Föhnen / Stylen
Ciara•5 maanden geleden
Diana was amazing! My hair was long, dry, and lifeless—she completely brought it back to life. I had a dinner right after and I got so many compliments! Highly recommend her!
Styling door Diana •Vrouwen knippen
Rita•5 maanden geleden
I love having my nails done by Diana! 4th time now and could not be happier