My visit started with a disappointing experience. I booked a threading service, but the staff assigned waxing instead and blamed me for the mix-up, even though I had only booked the service. The employee was rude and complained about her workload, shouting and unwelcoming. Thankfully, another employee Ruzica took over and completely changed my experience. She was kind, professional, respectful,and did an excellent job. Thank you, Ruzica, for your outstanding service and professionalism!