Hien Beauty Reviews
Markerkant 12 5-09
Check beschikbaarheid en boek onlineDe reviews zijn geschreven door klanten na hun bezoek.
132 reviews
I went for a BIAB treatment and paid a good amount of money for a manicure and the BIAB treatment itself. The owner was quite pleased to find out that I have a big following on Instagram and hoped for free advertisement, which I was happy to provide. Unfortunately, my nails were very uneven. In fairness, I had very damaged and thin nails after acrylic from another salon, however, I was very surprised to see how bumby my nails were after the BIAB treatment. At first, I thought it's normal, later I learned from other nail technicians that it was not. I contacted Hien to have another appointment to have them fixed. She was happy to provide.
Here is where things went south. She apparently thought she would only file them off and had only booked 30 min and was in an rush because another customer was on the way. While filing she broke 2 for my natural nails and was surprised to see that the nails started lifting after less than 10 days. She was very rough. When I told her, she communicated she would fix them she started yelling at me and pulling my hands quite violently. I refused to continue the treatment and left the salon quite stunned by her behavior.
I have the following to actually get her a bad reputation but opted otherwise. However, I can't let this go without writing a review. I told her I expected an apology which she never provided. I understand bad days, but this was beyond the imaginable treatment a customer deserves. If you choose to go here, make sure to communicate clearly that you want your nails to be even and better opt for something else but BIAB.
Last but not least, she paid me the BIAB treatment back. The bitter feeling still remained. I simply didn't expect to be yelled at like that simply for stating that this wasn't what we agreed on.
Very clean, professional and friendly lady.
My feet feel so soft and nice 😊
She speaks English and German which I was very glad for since I don’t speak Dutch yet.
She also takes her time and doesn’t rush.
Perfect place to relax and feel beautiful again!
Thank you, Hien! 🤍
I really recommend this place for anyone who is in need of beautician services. I go here regularly for my pedicure, and it always has an awesome experience and long-lasting gel nails. Truly relaxing. My husband also comes here since it is needed for his diabetes to have a good pedicure and his feet checked.
Update: added screenshot of weird and shady messages since she claims my review is incorrect.
Original review posted Feb 2024:
Was excited to come for a manicure after reading all the positive reviews, but my booking on Treatwell got cancelled without a reason. I got a strange message saying they cancelled and I’ll get my money back, but if I transfer money to their account I can get a treatment. I’m sorry but that sounds super shady. I’ll be looking elsewhere.
Great academy!
I made the right decision to take pedicure & manicure lessons here!
I never have any experience before but Hien gave me full attention as well as lots of advices. Love this positive energy given by Hien.
Thank you very much. 👏
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