The intake process was smooth, and I was offered water. Thanks! The upper lip service was fine, easy, quick. My eyebrow wax was mediocre. The lady who did them was great, very sweet and gentle. Unfortunately, there was no asking how I liked my brows done, no consult on shape, length, anything. The service was bare minimum and I ended up plucking a bunch when I got home to give myself any arch. What did I even pay for again? After I saw the brow complete, I asked if she could trim them (my brow hairs are long.) She said no. I would recommend for upper lip, but not any wax service requiring shape and skill.